How To Return Your Cuztom Kraft Lenses
If you have ordered the wrong lenses for your bike or need to return something to us for some other reason then please fill in the form below.
Returns, Refund and Exchange Policy
For any Return or Exchange to occur original packaging must remain intact, unused and undamaged.
Exchanges are only accepted for any of these occurrences.
The wrong parts were ordered for the year and model of the bike.
- Please contact us first by using the form above so we can help you quickly and advise whether the parts are to be returned to our Australian or our US warehouse.
- If you ordered the wrong part we can organize an exchange but you are responsible for all return shipping costs plus any difference in the cost of the exchanged item. We will advise you on the most secure shipping method.
- If the parts ordered are incorrect and the correct parts are more expensive, an invoice will be sent for the difference. ( eg Cost to change from small lenses to big lenses is USD45, not including your shipping costs )
- If the parts ordered are incorrect and the correct parts are less expensive a refund will be sent for the difference ( eg Cost refunded when changing from big lenses to small lenses is USD45. You would still bear the shipping costs )
- The incorrect parts can only be exchanged for the correct ones upon safe return of the original ordered parts.
- Please note all returns must be sent back within 4 weeks of purchase
Items received from the order were incorrect or defective.
- The faulty will be exchanged or refunded upon return. Please contact us first using the above form we can help you quickly. We may be able to solve the problem without the need to send the parts back. We will also advise whether the parts are to be returned to our Australian or our US warehouse.
- Reasonable postage costs incurred to return the parts will be refunded. If you are unsure how to return your parts please ask us first.
If you need help on of the above please contact us on email@example.com
Where To Send Your Return Parcel
Please package the products carefully and send to the following address
USA and Canada Returns
113 North Railroad Avenue
All Other Countries
Cuztom Kraft Pty Ltd
27 Arbroath Road